IF YOUR PARCEL HAS NOT YET BEEN PACKED IN THE WAREHOUSE, WE MAY BE ABLE TO CHANGE YOUR DELIVERY ADDRESS. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE WITH THE NEW ADDRESS DETAILS. UNFORTUNATELY, WE ARE UNABLE TO CHANGE A DELIVERY ADDRESS ONCE THE ORDER HAS BEEN DISPATCHED.
PLEASE CONTACT CUSTOMER SERVICE TEAM IMMEDIATELY SO WE CAN HELP RESOLVE THE ISSUE.
YOU WILL BE REQUIRED TO KEEP THE PACKAGING AS WE MAY NEED THIS TO RAISE AN INVESTIGATION INTO ANY MISSING/ DAMAGED ITEM/S. FAILURE TO PRODUCE ANY PACKAGING MAY RESULT IN URBAN INDUSTRY NOT BEING ABLE TO PROCESS AN INVESTIGATION.

• WE SHIP ORDERS MONDAY TO SATURDAY ONLY EXCLUDING NATIONAL HOLIDAYS. WE SHIP YOUR ORDERS WITHIN 2 WORKING DAYS OF RECEIVING YOUR ORDER, SO YOU CAN EXPECT YOUR SHIPMENT TO ARRIVE WITHIN 5-7 DAYS OF PLACING YOUR ORDER. HOWEVER, INDIA IS A PRETTY BIG COUNTRY—SO REMOTE AREAS AND UNEXPECTED WEATHER CONDITIONS MAY AFFECT YOUR ORDER TIME. **FOR MADE-TO-ORDER ORDERS, WE TAKE 10-14 WORKING DAYS TO MAKE YOUR ORDER.**

IF YOU’D LIKE TO EXPEDITE YOUR ORDER, GET IN TOUCH WITH OUR CUSTOMER SUPPORT TEAM. WE’LL CHECK WITH OUR LOGISTICS PARTNER AND PROVIDE YOU WITH AN UPDATE. P.S.- THIS ONLY APPLIES TO PREPAID ORDERS.

• WE ARE ABLE TO CANCEL ORDERS IF YOUR ORDER HAS BEEN PLACED, BUT NOT DISPATCHED, WE WILL MAKE THE CANCELLATION STRAIGHT AWAY WHEREVER POSSIBLE. WE ONLY PROVIDE STORE CREDITS FOR PAID ORDERS. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE. WE WILL ALWAYS DO OUR BEST TO CHANGE ORDERS BUT UNFORTUNATELY, WE CANNOT MAKE ANY GUARANTEES.

• IF YOUR ORDER HAS NOT YET BEEN DISPATCHED AND WE HAVE THE CORRECT SIZE AVAILABLE, WE MAY BE ABLE TO AMEND THIS FOR YOU. ALL YOU NEED TO DO IS CONTACT OUR CUSTOMER SERVICE TEAM AND THEY WILL BE ABLE TO LOOK INTO THIS FOR YOU.
  PLEASE BE ADVISED THAT WE CAN ONLY AMEND ITEMS IF THE ORDER HAS NOT YET BEEN DISPATCHED. IF THE ORDER HAS BEEN DISPATCHED THEN WE WOULD NOT BE ABLE TO AMEND ANY ITEMS FROM YOUR ORDER, HOWEVER, YOU ARE WELCOME TO EXCHANGE ANY UNWANTED ITEMS BACK TO US.

• IF YOU HAVEN’T RECEIVED A CONFIRMATION EMAIL OF YOUR ORDER, THEN PLEASE DOUBLE-CHECK THE INFORMATION YOU USED WHEN SUBMITTING THE ORDER. IF ALL INFORMATION IS CORRECT THEN PLEASE CHECK YOUR SPAM FOLDER TO LOCATE THIS EMAIL BEFORE CONTACTING US. IF THE EMAIL ADDRESS HAS BEEN INPUTTED INCORRECTLY, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AND THEY WILL BE ABLE TO ASSIST YOU FURTHER WITH THIS.